Try these quick fixes in order:

1️⃣ Make sure Data Roaming is turned ON for your 73 Fly eSIM (Settings → Mobile Data → your eSIM → toggle Data Roaming on).

2️⃣ Turn Airplane Mode ON, wait 10 seconds, then turn it OFF again.

3️⃣ Check that your 73 Fly eSIM is selected as your Mobile Data Line.

4️⃣ Restart your phone.

If you still don’t see signal bars after 5 minutes, open your phone’s Network Selection and manually choose one of the recommended local networks shown in your eSIM email.

Reinstall using the emailed instructions

Make sure your eSIM has finished installing (you should see it listed under Settings → Mobile Data → SIMs).

Turn Data Roaming on.

If you’re still seeing “No Service,” try manually connecting to another local carrier from Network Selection.

Each plan includes 1 GB of full-speed data per day. After that, speeds are reduced but you can still use maps, messaging, and email. This resets every day of your plan.

No problem — your email also includes a direct installation link.

Open it on your phone and follow the prompts to install automatically.

If you still can’t scan or install, contact support and we can resend your QR code.

Go to Settings → Mobile Data → Mobile Data Network, and ensure that an APN (Access Point Name) has been added automatically.

If it’s blank, use the APN details in your installation email.

Save and restart your device.

Some eSIMs work across multiple countries. Turn Airplane Mode ON/OFF, check Data Roaming is on, and select a supported local carrier manually if needed.

Your plan’s supported countries are listed in your purchase email.

Contact us at contact@73fly.co.nz