After Purchase you’ll receive two emails from us: An order confirmation email & A separate eSIM email containing everything you need to install your eSIM.

• Open your eSIM email and tap “Install Your eSIM.”
• You’ll be taken to a webpage with your installation instructions.
• Scroll to the Installation section and choose the method that suits your device.
• Follow the prompts to install your eSIM. When asked, select “Data Only.”
• Once installed, you’re all set! You don’t need to activate it until you arrive at your destination.

Once You Arrive - To make sure your eSIM connects correctly:

• Turn OFF your primary SIM (your usual/home SIM).
• Turn ON your travel eSIM.
• Make sure Mobile Data is ON
• Turn Data Roaming ON for your travel eSIM.
• Make sure Flight Mode is OFF.

You can easily check your remaining data by opening the installation link you received when you purchased your 73Fly eSIM. Your current data usage will be displayed there.

When your data starts running low, you’ll also receive an email letting you know it’s time to top up.

You can top up directly through this email or anytime using your original installation link.

Our 73 Fly eSIMs are data-only, so they don’t include a local phone number or support traditional mobile calls and SMS texts.

You can still call and message using internet-based apps such as WhatsApp, FaceTime, iMessage, Messenger, Telegram and Skype while connected to your eSIM.

In short: You can stay connected while travelling — your calls and messages will simply use mobile data rather than a standard phone network.

Try these quick fixes in order:

1️⃣ Make sure Data Roaming is turned ON for your 73 Fly eSIM (Settings → Mobile Data → your eSIM → toggle Data Roaming on).

2️⃣ Turn Airplane Mode ON, wait 10 seconds, then turn it OFF again.

3️⃣ Check that your 73 Fly eSIM is selected as your Mobile Data Line.

4️⃣ Restart your phone.

If you still don’t see signal bars after 5 minutes, open your phone’s Network Selection and manually choose one of the recommended local networks shown in your eSIM email.

Important: Please do not delete your eSIM as a troubleshooting step. If you’re having trouble connecting, follow our troubleshooting steps first or contact our support team for help.

No worries! Simply return to your original 73 Fly eSIM email and follow the installation instructions again to reinstall your eSIM.

First, check that your eSIM has finished installing. You should see it listed under Settings → Mobile Data → SIMs.

Make sure your 73 Fly eSIM is turned on and Data Roaming is enabled for the eSIM.

If you’re still seeing “No Service,” go to Network Selection, turn off Automatic, and try manually connecting to another available local network.

No problem! Your eSIM email also includes a direct installation link.

Simply open the link on the phone you’ll be using and follow the prompts to install your eSIM.

If you’re still unable to install your eSIM, please contact our support team and we’ll be happy to help.

If your eSIM covers multiple countries, it may take a moment to connect to a new local network after you arrive.

Try turning Airplane Mode ON and OFF, then check that Data Roaming is turned on for your 73 Fly eSIM.

If you’re still not connected, go to Network Selection and try manually selecting an available local network.

You can check the countries included in your eSIM plan in your purchase confirmation.

Our support team is here to help! Simply email us at contact@73fly.co.nz and we’ll get back to you as soon as possible.